Training Overview

This training will address the basics of Organisational Process Management and Measures. Many of the Lean Six Sigma tools deal with analyzing numerical values. The metrics the organisation chooses reflects its business philosophy and, largely, determines its success. Unfortunately, many organisations use too many metrics, often lagging in nature, which may drown them in data and cause them to be unable to change with customer needs. This training lists some tools that will help in the selection and use of business performance measures.

Training Benefits

• Impact of Six sigma projects on Customers, Suppliers, and other Stakeholders
• Benchmarking and Benefits of Benchmarking
• How to set the Performance Goal
• Understand Performance Measures
• What is Cost of Quality (COQ)
• Cost Savings

Training Methodology

• Presentation
• Interactive Session
• Q&A Session
• Written Examination

Training Content

• Benchmarking Methodologies
• Types of Benchmarking
• Balance Scorecard
• Key Performance Indicators
• Customer Loyalty Metrics
• Lagging and Leading Indicators
• Common Financial Measures
• Net Present Value
• Return on Investment
• Cost Benefit Analysis (CBA)
• Cost of Quality
• Hard Vs Soft Cost Savings

Who Should Attend

• Managers, Executives, Engineers and Other Staff
• Students or any Professionals requiring an overview of Organisational Process Management and Measures